Welcome to my page of reports outlining stories of bad care in England.
It’s saddening that I have to do this, but I think that people need to be informed about the poor standards of care out there. So that they can make informed choices about care for themselves and loved ones.
It is also of interest to see the trends that appear on a regular basis.Some companies, areas of the country and types of care, appear regularly.
So watch this space, and remember good care is out there, get some professional help to find it-
9th February 2015
Bupa-run Wingham Court Care Centre, Surrey
One has to question what the priorities at BUPA are, when another home receives two warning notices. Clearly profit comes before care?
Adrian Hughes, Care Quality Commission’s deputy chief inspector of adult social care in the south, said: “At our recent inspection we identified serious concerns in a number of areas, and expect the provider Bupa Care Homes (AKW) Limited to take urgent action to fix the problems we saw. We will follow up on the action we have required the provider to take and will take further action if they have not.”
Stop me if you have heard this one before, but-not enough staff and signs of disrepair are on the CQC list of failings.
5th February 2015
Summerfield Nursing Unit, Cheltenham
This Nursing unit fails to meet standards in a number of areas when inspected by CQC. Oddly I know one of the people involved in this one, yes it is a small world, and I can hardly say I am surprised. Some familiar themes with staff recruitment not undertaken properly, staffing levels insufficient and medication not being administered correctly. Deja Vu!!
3rd February 2015
Bradeney House Care Home,Shropshire
The owner does his best to play this one down,a nd the style of reporting makes it seem a quite innocuous story, but not having enough staff to look after people with dementia makes it one to watch in my view.
2nd February 2015
BUPA run-Hillview Nursing Home, Midlesborough
BUPA in trouble again, this time clearly neglecting a severely ill resident. This is less than substandard care and in a nursing home of all places, which should employ sufficient qualified nurses to pick this sort of thing up. Sadly this lady suffered unnecessarily in the last few months of her life.
30th January 2015
Rosecroft Residential Care Home, Bromley, Kent
Home is rated as inadequate following CQC inspection. Another “dementia specialist” home failing to care for people properly, including not helping people to eat safely.
Jansondean Nursing Home, Beckenham, Kent
Home rated as inadequate following CQC inspection. Staff failing to manage medicines and dispose of clinical waste correctly.
29th January 2015
Merok park, Banstead, Surrey
I covered this story when it first came to light, but here’s an update from the Telegraph.
28th January 2015
Alexandra House nursing home in Porth, Brake Manor Care Home in St Austell, Clinton House nursing home in St Austell, Collamere care home in Lostwithiel,Cornwall
Cornwall Council have stopped admissions to all the homes in the Morleigh group after CQC inspected Alexandra House in Porth. The inspection was made following concerns being raised about the quality of care.
The full story contains some interesting quotes from a member of staff about turnover of Registered Manager.
Until the full CQC report is published one can only speculate on what was found that has caused the council to take this step.
The Council has said-
“We are working with our partners as part of the safeguarding adults process to ensure that care and safety standards at care homes in Cornwall run by Morleigh Group are met.
In the meantime, no new residents will be admitted to these care homes. Measures are in place to ensure the ongoing safety of residents in these care homes. Residents and their families will be kept informed of developments as necessary.”
Lake View Nursing Home, Chorley
I suspect that this story may end up on my Ugly page.
Police are investigating allegations of abuse, and have been handed CCTV footage from a relative. Five members of staff have been suspended, and the owners have now decided to close the home.
No wonder CQC judged the home to be inadequate!
26th January 2015
Western Park View, Leicester
Another sad and avoidable death of a care home resident. The Health and Safety Executive prosecute the owners of the home after an 83-year-old man dies of burns sustained on a care home radiator.
22nd January 2015
Speke Care Home, Liverpool
CQC imposes £4,000 fine on owners following repeated failures to meet national standards.
20th January 2015
St Nicholas Care Home, Sheringham, Norfolk
CQC inspection report describes home as not safe, poorly managed and inadequate in all areas.
Another example, it would seem, of a company claiming to offer Dementia/Nursing care and charging a premium, without the ability to provide the necessary levels of care.
and here’s the story in more depth from the BBC
15th January 2015
Penberthy House, Newquay
CQC inspect home after an ex-employee raises concerns in e-book. The CQC report is not out yet, but the book makes interesting reading.
And go to the website for the book
14th January 2015
Lancam Nursing Home, New Barnet, London
Following concerns being raised about this council run nursing home, CQC inspected and found the home to be inadequate.
Safety Certificates for equipment were out of date. Excessive control and restraint was being used, and not recognised as abuse. Communication was also identified as a problem, due to the limited English of some of the staff, meaning that people weren’t always understood or responded to.
12th January 2015
Parklands House Care Home, Rochdale
This Care home smelled so bad that inspectors picked up an offensive odour outside the building. Residents were seen sat around in soiled clothing, medication was left lying around and some people were not receiving the right prescriptions.
Clearly ‘The Smell Test’ holds true in this case, although clearly many other shocking failures of systems and processes can be identified. Let’s hope CQC close the place.
7th January 2015
Firtree House Nursing Home, Surrey
CQC rate home as inadequate following inspection.
This is the third inspection at which this home has failed to meet the standards, time for action CQC?
Harriets Care Home, Cumbria
Home fails CQC inspection on visit following up enforcement action. Inspectors find an infection had been ongoing for three weeks and half of residents had been affected.
A good, if somewhat salutary, example of the slow pace of change and improvement. The home was served an enforcement notice following inspection August 2104. The press is reporting improvements still being needed in January 2015.
Happy New Year!
30th December 2014
Surrey Heights care home, Surrey
Four people arrested on suspicion of neglect and assault.
24th December 2014
Four Seasons run-Hollycroft Care Home, Ilkley
Home rated as inadequate by CQC following inspection.
The home had no Registered Manager and incidents of abuse had not been properly reported and investigated. Medicines were also being administered covertly.
15th December 2014
Grantley Court Nursing Home, Sutton, Surrey
The owners of Merok Park Nursing Home have second home closed by CQC.
These type of people are why I always check on the owners of any home when looking for quality care for a client.
Further update 7th Jan 2015
The police are now investigating allegations of abuse.
10th December 2014
Merok Park Nursing Home, Banstead, Surrey
CQC close home after inspection finds it dirty, unsafe with an overpowering odour of urine. Despite previous inspections requiring improvements to be made.
Good to see CQC taking swifter action than they may have done in the past, but a sad illustration of how some owners think they can flout the rules and carry on operating and causing misery.
Click here for story
9th December 2014
Four Seasons run-Albany Care Home, Oxford
Home found to be failing in a number of areas, unclean and residents at risk of pressure sores due to staff shortages.
8th December 2014
Brookfield care home, Clacton
Home owner “vows to fight on” after bad CQC inspection report causes council to move residents.
7th December 2014
Highfield Manor Care Home, Rochdale
Home fails to meet four of the national standards at inspection, and is criticised for lack of Infection Control.
5th December 2014
Newlands Hall care home, Dewsbury
CQC serve enforcement notices on home that has had four managers in recent months. Current manager was unaware that any of the residents had dementia!
30th November 2014
Jasmin Court, Sheffield
Three warning notices issued as home fails to meet standards on second inspection.
29th November 2014
Sowerby House in Thirsk
Yorkshire home served with three warning notices after failing to meet all of the national standards.
27th November 2014
Barchester Healthcare run-White Lodge, Swindon
Home only meets on of the six standards on inspection. Inspectors find residents treated like babies.
Brookfield care home, Clacton
Home meets none of the standards at CQC inspection, council moves all residents for their safety.
24th November 2014
Parkview Residential Home, Seaton Carew, Hartlepool
Home in court to defend health and safety procedures after resident falls from window and dies.
18th November 2014
Four Seasons run-Highground Care Home,Wirral
Four Seasons decide to close home following continuing concerns raised by CQC.
17th November 2014
Care UK run, Mildenhall Lodge, Suffolk
Home still requires improvement following CQC inspection in September. Relatives of residents had to help with meal times to make sure their family members were fed properly!
7th November 2014
Denville Hall, North East London
Known as the Actors’ care home, Denville Hall found to be mishandling medication at CQC inspection.
3rd November 2014
Harriets Care Home, Distington, Cumbria
CQC take enforcement action to ensure health and safety of residents.
30th October 2014
Orchard Lodge care home, Reading
Two people arrested on suspicion of willful neglect. Residents being found new homes.
29th October 2014
Romford Care Centre
Care home which has had eight managers in four years, fails CQC inspection.
24th October 2014
Anglia Retirement Homes run- St Mary’s Court, Braintree
The company that runs The Old Deanery, the home at the centre of the Panorama documentary on abuse in care, is told to improve the care and welfare of residents following inspection by CQC.
22nd October 2014
The Norman Hudson home, Huddersfield
Croftlands at Kirkburton, Huddersfield
Bell House at Meltham, Huddersfield
Report on three homes in the Huddersfield area, all of which were required to improve, and now have enforcement notices from CQC. Some shocking facts in these stories.
21st October 2014
Firtree House Nursing Home, Banstead
Son moves mother out of failing home, and criticizes CQC for not informing relatives and residents.
205 homes in the West Midlands served with improvement notices
That’s a quarter of homes!
20th October 2014
St Cross Grange retirement home, Winchester
Home fails second inspection.
16th October
Care UK run-Asterbury Place, Ipswich
Second brand new Care UK home in Suffolk closed to new resident after concerns raised, and CQC inspection failed.
23rd October 2014
15th October 2014
BUPA run- Beacon Edge, Winters Park, Cold Springs Park, Croft Avenue, Cumbria
20 Staff at four BUPA run homes have been suspended in the last year.
European Care run-Chelmsford nursing home, Essex
CQQ inspectors find person with dementia rolling around on floor crying for help
11th October 2014
Belton House retirement home, Rutland
Home criticised by CQC following inspection.
Brewster House, Maldon, Essex
Improvements required after CQC inspection.
10th October 2014
Shaw Red Hill, Care home, Worcester
Relative raised concerns about home, but it takes authorities several years to catch up.
9th October 2014
BUPA run-Arran View Care Home, Saltcoats, Scotland
I don’t usually cover stories outside of England as the inspection regimes differ, but I run this one to highlight more poor care from BUPA.
Inspection report describes care at home as unsatisfactory.
8th October 2014
Care Uk run-Mildenhall Lodge Care Home, Suffolk
CQC serve enforcement notice, and local council stop new admissions, to brand new care home.
3rd October 2014
Greathed Manor, East Grinstead
Concerns raised by a member of the public after three deaths at the home.
1st October 2014
The Old Deanery in Braintree, Essex
I thought they had closed this place after the Panorama investigation!
No still open and providing bad care!
The Manor House, Walsall
An odd story this one. Council bailing out a company financially as they are unable to staff home!
Manton Heights Care Centre in Bedford
The start of an inquest into the death of an 84 year old man, who died not having had his prescribed medication for three months!
26th September
Fosse Court Care Home, in Leicester
Care home may re-open after allegations against staff dropped.
24th September 2014
St Gregory’s Homecare Ltd, Carnforth, Cumbria
Home care agency fails CQC inspection.
1st September 2014
The Chase Care Home in Printers Avenue, Watford
Care home provider prosecuted by Health and Safety Executive, following failings which led to a residents death.
28th August 2014
Princess Lodge Care Centre, Swindon
Enforcement notice served on home after it fails all standards.
26th August 2014
Stafford Hall, in Thundersley Park Road, Benfleet
Home has too few staff to care for residents, and food safety is not up to standard.
23rd August 2014
Clifton Court care home, Sprotbrough,Yorks.
Council moves their residents out of failing home.
21st August 2014
Hillesden House Rest Home, in Leek.
Coroner rules that staff neglect led to the death of a resident. CQC had raised concerns about staffing levels in June 2013
14th August 2014
Brewster House, Maldon, Essex
The largest care home in the Maldon area has come under fire in a damning report detailing how residents were left with dried food stuck to their faces and clothes and were even refused baths.
24th July 2014
Alexander Court, Harrogate
Residents moved out of failing Nursing home, after death.
St Cross Grange, Winchester
CQC issue compliance notice following concerns raised and poor inspection.
23rd July 2014
30 Dorset Home care providers found to be non compliant.
15th July 2014
Two firms in court after accident in care home contributes to death of 92 year old lady.
7th July 2014
Fosse Court, Care Home, Liecs.
Four members of staff arrested as police investigate allegations of abuse.
4th July 2014
Andrew Smith Care Home, Nelson, Lancs
Home fails inspection, due to poor control of medications, and shoddy record keeping.
3rd July 2014
Admirals Reach, Nursing Home, BUPA, Chelmsford
Coroner identifies twelve failures of care, at inquest of 82 year old who drowned after leaving a BUPA home unnoticed.
23rd June 2014
Three people in court, accuse of abuse in Bristol care home. Shocking images
21st June2014
Police investigate allegations of abuse in Preston home.
20th June 2014
Southend home criticised by CQC after watching resident wait 18 minutes for help.
Kent Home on Safeguarding measures following neglect of WWii veteran.
19th June 2014
Company pays compensation after staff caught on CCTV abusing resident.
11th June 2014
Three Southend Homes failing to care for residents.
11th June 2014
Three people arrested in wilful neglect case-Wales
10th June 2014
Publication of the serious case review following deaths at Orchid View in Sussex.
Chorley home fails half essential standards.
9th June 2014
Good or bad? Home has had two safeguarding issues raised and being investigated, in recent weeks. However they have some online support saying its a good home.
30th May 2014
Croydon care home fined for fire safety failings.
22nd May 2014
A list of 73 Non Compliant homes, homes that don’t currently meet national standards, in Bournemouth.
Family and CQC concerned about injuries to home resident in Lancashire.
12th May 2014
Manchester Care Home in court after resident falls out of first floor window.
Enforcement action taken against Lancashire home owned by the same company that was previously in trouble for staff mistreating residents.
2nd May 2014
Eton Park home in Nottinghamshire described as dreadful, 97 year old prays for God to take her.
1st May 2014
A very sad story about a ninety eight year old lady ignored by staff in a Croydon home.
30th April 2014
The Old Deanery, Essex
Undercover filming by BBC Panorama uncovers regular abuse.
11th April 2014
According to this report the standards of care in this country are poor.
I’d like to see the figures in detail, as I’m not convinced of the value of these review sites when it comes to care, but have a read and see for yourself.
10th April 2014
Wrong, Wrong, Wrong! Four years!! He regularly took his clothes off in front of vulnerable people!?
For those working in care, if one of your colleagues takes all their clothes off. Phone the police!!!
8th April 2014
Grimsby Dementia home given three enforcement notices
7th April 2014
Allegations of serious mistreatment at a York care home being investigated
Home Care provider leaves clients without care, as the company cannot meet its obligations.
One of the reasons why I always check Company and Directors backgrounds.
14th March 2014
The Old Deanery, Braintree, Essex
Seven staff suspended following BBC Panorama filming!
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